Stay alert & keep your information safe

Published on August 8, 2024

Be careful of people who may try to steal your personal information, trick you into paying them, or enroll you in coverage without your consent.  

Ask yourself 3 questions before sharing any personal information: 

• Get health coverage information from trusted government sites, like HealthCare.gov. 
• Watch for scams, especially on social media, promising money or gifts. 
• contact the Marketplace Call Center for enrollment help

• Make sure you know who is helping you – Ask questions and get their name, who they work for, phone number, address, email, and company website.  
• If someone says they’re from the Marketplace, get their name and agent ID number, and ask for proof of training from the U.S. Department of Health and Human Services.  

3. Is this person acting appropriately?

• The Marketplace, , and your state will never threaten you or your household or ask for your credit card information or payment to keep or qualify for health coverage.  
• If they ask you for money or personal information for health insurance, report it right away. This includes calls claiming to be from government agencies, like Medicaid or Medicare.  
• If you suspect suspicious behavior, hang up and don’t reply.