Epic, athenahealth Declare Greatest in KLAS Software program Awards

Epic, athenahealth, Influence Advisors, Evergreen Well being Companions and Chartis received the 2024 General Greatest in KLAS awards, as reported within the 2024 Greatest in KLAS —Software program & Companies report. 

The annual awards acknowledge distributors for options, companies and administration consulting supplied in the US in 2023. The report relies on data obtained from greater than 26,000 evaluations. These interviews symbolize the opinions of healthcare professionals and clinicians from greater than 5,000 healthcare organizations and measure greater than 1,100 healthcare know-how services, in keeping with KLAS.

“Healthcare professionals face immense pressures, starting from monetary strains to staffing shortages and the very actual difficulty of clinician burnout,” mentioned Adam Gale, CEO and founding father of KLAS Analysis, in a press release. “With these and different challenges in thoughts, KLAS has got down to serve healthcare suppliers like by no means earlier than. We need to use our ardour for bettering healthcare to maintain those that might really feel the challenges are too nice to proceed, and we need to present actionable insights that may finally alleviate burdens and improve clinician success.”

As normal, Epic was acknowledged as the highest General Software program Suite, ending forward of Meditech and Oracle Well being. This marks the 14th consecutive yr that Epic has earned the award. Moreover, Epic received 25 different Greatest in KLAS awards in numerous market segments.

This yr, athenahealth received the General Doctor Observe Vendor award, which is reserved for distributors whose ambulatory EHR and follow administration programs are ranked in a number of measurement teams for impartial practices. The corporate additionally earned Greatest in KLAS awards within the following segments: Ambulatory EHR: Impartial (11–75 Physicians), Observe Administration: Impartial (11–75 Physicians), and Small Observe Ambulatory EHR/PM: Impartial (2-10 Physicians). 

Influence Advisors was acknowledged because the General IT Companies Agency winner. The agency additionally received in two particular person classes, successful Greatest in KLAS awards for ERP Implementation Management and Monetary Enchancment Consulting. 

Evergreen Healthcare Companions was named the highest General Implementation Companies Agency, a first-time win for the agency. Evergreen additionally received Greatest in KLAS within the HIT Advisory Companies and HIT Core Medical Implementation Management segments and scored above 95 in every of the three segments wherein they’re measured. 

Chartis repeats as winner of the highest General Healthcare Administration Consulting Agency for the fourth yr in a row. Chartis additionally received Greatest in KLAS awards in Medical Optimization and Digital Transformation Consulting and scored above 90 in each particular person phase wherein they’re measured. 

Most Improved Software program Product: Lightbeam Well being Options. Prospects of Lightbeam Inhabitants Well being Administration report an 18 % enchancment in satisfaction since final yr’s Greatest in KLAS report. Prospects say the driving consider Lightbeam’s enchancment is the seller’s elevated deal with proactive and responsive service. Due to the constant availability of subject material specialists, respondents belief that whoever they speak to can shortly and successfully resolve their request. Prospects additionally reward Lightbeam’s management for scheduling routine conferences to handle issues, request suggestions, and talk about upcoming developments. Extra seasoned clients word a definite enchancment in Lightbeam’s tradition of service.

Most Improved Companies Resolution: AGS Well being. Shopper satisfaction with AGS Well being’s Prolonged Enterprise Workplace Companies elevated by 14 % because the 2023 Greatest in KLAS report. This rating enchancment was pushed by AGS Well being’s efforts to strengthen and enhance relationships with purchasers by way of robust government engagement and empowered account representatives. Purchasers report excessive satisfaction with their contact’s availability, accessibility, responsiveness, and problem-solving expertise. Purchasers additionally report that AGS Well being fosters robust partnership by providing nice transparency, fastidiously managing expectations, and staying open to shopper suggestions.

Most Improved Doctor Observe Product: eClinicalWorks. Satisfaction with eClinicalWorks’ EHR/PM amongst small, impartial practices (2–10 physicians) has elevated by 29 % because the 2023 Greatest in KLAS report. Buyer scores vary from the one digits to good scores of 100, and sentiment is robust on either side. Glad clients have seen their expertise enhance with the discharge of model 12, which they really feel addressed many buyer requests and included useful performance. They report improved workflows and say implementation of this improve was much less troublesome than some previous releases.