Telehealth Suppliers: HHS Points HIPAA Greatest Practices

by HealthMatters November 18, 2023, 8:38 pm 1k Views

Recognizing the evolving panorama of care supply and progress of telehealth, the U.S. Division of Well being and Human Providers (HHS) printed a useful resource information aimed toward aiding telehealth suppliers in explaining the privateness and safety dangers to sufferers that interact in telehealth. The information explains the dangers in telehealth visits and methods to scale back these dangers. Importantly, the steering makes clear well being care suppliers are not required by Well being Insurance coverage Portability and Accountability Act of 1996 (HIPAA) to supply this schooling. Nonetheless, the objective is that the useful resource information will assist suppliers that wish to talk about potential dangers with the affected person.

HHS acknowledges that guaranteeing the privateness and safety of protected well being data may help promote simpler communication between the supplier and affected person, which is necessary for high quality care. Accordingly, HHS recommends that suppliers clarify the next to sufferers earlier than a telehealth session:

The distant communication applied sciences that the supplier will use within the telehealth session. This could embody explaining what telehealth is and offering examples of several types of telehealth companies, reminiscent of having a well being care appointment by phone or by a video conferencing utility.
The significance of well being data privateness and safety. Suppliers ought to inform sufferers in regards to the privateness and safety protections of the distant communication applied sciences the supplier gives.
The attainable dangers to the affected person’s data and find out how to mitigate the dangers. Suppliers ought to clarify that utilizing distant communication applied sciences for telehealth can include dangers to the privateness and safety of knowledge. Some examples of dangers that could be related to sufferers might embody viruses and different malware, unauthorized entry, and unintentional disclosures of knowledge. Mitigation measures embody anti-malware options, patching software program, and utilizing headphones to keep away from others overhearing the telehealth session.

To assist sufferers shield their well being data and keep away from potential phishing emails or different scams, suppliers ought to be sure that the affected person is aware of when and the way they are going to be contacted by the supplier, supplier’s workplace, or the distant communication know-how vendor. Info must also be supplied in regards to the privateness and safety practices of any know-how vendor(s) which can be getting used for the telehealth service.

HHS additionally launched a useful resource information focused at sufferers, which offers suggestions that sufferers can independently implement to guard and safe their well being data. HHS offers many particular suggestions for sufferers, together with the next:

Conduct telehealth appointments from personal areas.
Flip off any digital units that will overhear or document data, reminiscent of sensible audio system or safety cameras.
Keep away from public computer systems or cell units, if attainable, together with avoiding public wi-fi connections.
Set up all safety updates accessible on the digital units for use for telehealth appointments.
Use robust, distinctive passwords.
Delete well being data from computer systems or cell units when it’s now not wanted.
Activate multi-factor authentication and use encryption instruments when accessible.

The message from HHS is evident, privateness and safety play an integral half within the healthcare expertise. HHS is signaling to the telehealth supplier group that privateness and safety schooling ought to be thought-about a part of the affected person consumption and onboarding expertise. Whereas these greatest practices should not required to be applied by suppliers, the kind of data that HHS suggests telehealth suppliers share with sufferers can usually be addressed within the telehealth knowledgeable consent or different consumption documentation supplied to the affected person. Telehealth suppliers ought to evaluation their consumption course of and decide whether or not these greatest practices may be integrated as a part of the affected person expertise.